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Posts Tagged ‘web hosting services’

How To Make The Good Use Of Web Hosting Technical Support Help

April 20th, 2009
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Web hosting technical support is most important when it comes to get your web hosting issues resolved. Web hosts are completely dependent on the information we supply to them.

Here are some helpful tips for getting the queries resolved as quickly as possible from your web hosts.

• Check the knowledgebase

Many companies now have an online knowledgebase which provides detailed answers to common questions. They’re there to help us 24 X 7, so it’s worth taking a look to see if there’s something that answers our question. If there’s not, we could always ask their Technical Support team if our problem is something for which we consider to produce a guide.

• Tell them the domain name

It’s very important to know exactly where the problem is, and the domain name will help the support team to get to that information as quickly as possible, especially if we have more than one product or service.

• Be as specific as possible

If we encountered a problem, one of the best ways to help the support team work out where to focus their efforts is to tell them exactly what we were trying to do when we came across the problem. They’ll then know exactly where to look first to try and solve our problem.

• Provide background information

One of the most useful yet often overlooked pieces of information is whether or now you have previously tried to do whatever it was you were doing when you encountered the problem. It might sound odd, but if you have done the same thing before with no problem it narrows things down a bit. Likewise, it’s useful to know if the problem seems to be intermittent.

• Note down any error messages

These might look undecipherable, but they are extrememly important in helping your Support team to diagnose and resolve your issue – if you encounter one, make a note of its contents and let Technical Support know.

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How To Know Your Web Host Uptime

March 25th, 2009
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Web Hosting UptimeUptime is a very important factor to determine the reliability of a web site. In order to win the trust of their potential customers, right now more and more web hosting companies add the uptime guarantee into their product features. And in the shared web hosting market sector, the industry average uptime is 99.9%.

The uptime in above is network uptime actually, which means they haven’t guarantee the accessible rate for your web site, and which is what we want actually. The network uptime is very hard to monitor, and actually, we are not too care about this. So, in below, we will talk about how to monitor the true uptime of your web site, which is used to determine the possibility of your site can be accessed by the internet users without any problem.

There are usually 2 ways you can know the true uptime of your web hosting.

Some web hosting companies will provide this service as free to you. And in order to make it be more trusted, they will leverage some 3rd party uptime monitoring companies and monitor the status of your server. Once your server is down, you will get a report. This kinds of free service from vendors is very few, and only can be seen in some dedicated or co-location hosting case.

So, the most realistic way is you to reach out to some professional uptime monitor companies, and ask them to monitor your status. There are many this kinds of companies in the world, and many of them will give you the free service, such as siteuptime.com, if you only want to monitor 1-2 domains, and the interval is not too small.

So, in above, you will see that you have to wait till you sign up the service with the vendor then you can really know their uptime. Considering in most cases, you can get certain period of free trial days, you can use it to verify the uptime to put your business in safe.

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