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How to save your backup file using FTP

April 6th, 2009

Download and install a copy of FileZilla

copy of filezilla

Select the Site Manager to add a new site

add a new site

Fill in the fields that pertain to your domain

your domain

Your website is in the public_html directory (but the backup is not)

public_html directory

If you’re running Joomla, this is what your Joomla directories look like

Joomla directories
The backup files will be in the root directory (never in public_html)

backup files
When you finish downloading the backup file, delete it from the web server

READ THIS
Be very careful with FTP It’s very easy to delete an entire directory with a few clicks. Also, never leave the backup file only on your local hard drive. Burn it to a CD and tuck it away in a safe place in a location other than where your hard drive is. If the backup was for a client, mail them a copy of the CD.

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Disk Full = No Email (Sometimes No Website)

April 1st, 2009

If you run out of disk space, then your site is going to have problems either with email, your website or both. Here are the leading causes:

1. Inbox is filled. This happens when you don’t delete old mail OR you deleted old mail online AND didn’t purge the trash folder.

2. You have spam filtering enabled and your spam goes to a folder (usually called SPAM) that has accumulated. If this mail is not deleted, it can have the same impact as a filled inbox, even though you have no mail waiting for you.

spam
3. You (or someone) uploaded too many files to your website. This happens most often when an image gallery is installed and you allow others to upload to your site.

4. Your log files are configured to never delete. (Log files are usually configured to “roll-over” every month so this doesn’t happen.)


Here are a few areas where you might want to look for the above

over
TIP
At the top of cPanel there is a line that looks like this:

here

First, make sure you have this configured!

Second, you should NOT put your normal domain-based email address** in this contact setting as that will do you little good if your email is down … and it sends the alert to your dead email. Best advice: Use a secondary email address that you monitor or even better, the address to your cell phone. e.g., 7345551212@vtext.com (this is what it might look like for a Verizon phone) That way when something goes wrong, you’ll know about the moment the server knows.

** If your domain is contactdubai.com, do not put admin@ contactdubai.com here!

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